iPod, Apple, and Customer Service
I have never experienced such an awesome customer service in my life before, after I purchased my iPod from Apple.com/uk I realised that there was a student offer of about 10% of the final price, I emailed apple AFTER I received my iPod that I did not know about the student offer and they instantly replied saying that they will refund me. Something went wrong with one of my ear buds, I emailed Apple to see what they can do about their manufacturer’s guarantee, they instantly replied saying they are sending me another one, without even asking me to give back my previous ear bud, in two days, my package arrived, but because I was not at home, a person that lives downstairs (he doesn’t even know my name) was out when the delivery man came, so this guy thought he’ll just sign for it and LEAVE IT OUTSIDE, and guess what? I couldn’t find it when I came back, I didn’t even know that it actually arrived, but I thought I’ll track where the package reached and to my surprise I read that it was signed for by the guy downstairs, I went downstairs and asked the guy if he signed for a package or something, he said: “Yes, I signed for something, it seemed very important, and I left it outside”? I didn’t spend a lot of time with the fool, someone must’ve have stolen it already. I didn’t know what to do now, so I just went back upstairs and emailed apple telling them the story, they replied saying “We sent you another one”.
I am extremely pleased with Apple’s service, their products are worth every single penny you pay. Go Apple!
Out of topic, obviously I had to get myself the Sonic Blue iSkin! 
Sadly it almost covers completely the custom engraving on the back of the iPod, they should make a cool skin that is more translucent that this one, it is not impossible to see the engraving, but they should alter the design just to make it clear.
